Practice hours

The surgery is open from 8 am Monday-Friday and appointments can be made between 8:30am- 5:00pm. We are closed on public holidays.

Making an appointment


  • Urgent same day appointments

If you are acutely unwell, please ring the surgery and ask to speak to the nurse. We reserve a small number of same day appointments for patients who become unwell on the day.

Please contact us by telephone on 03 544 7272 if you require an urgent same day appointment.

  • Non-urgent and routine appointments

Contact us by telephone on 03 544 7272 if you require a non-urgent appointment or

  • Urgent after hours appointments

Please call 03 546 8881 if you require an urgent after hours appointment or go directly to the Medical and Injury Centre - the orange building next to the Emergency Department, at Nelson Hospital, 98 Waimea Road, Nelson.


Email contact should not be used for urgent matters – please phone the practice.


Information about appointments:

Standard appointments are scheduled for 15 minute intervals. It is usually only possible to deal with one problem in that time. If you think you will need longer, please book a longer appointment which may incur an extra fee.

It is very helpful if you can tell us whether your appointment is for a particular need such as ACC, insurance medicals, contraception, etc so they can be fitted in appropriately.

For long term medical problems and non- urgent appointments, it is helpful if you could book 2-3 days ahead.

While we endeavour to run to time, occasionally unexpected emergencies or a consultation running over time will cause delays. Our receptionists will advise you of delays so you can choose to wait or reschedule.

Please let us know if you are running late or need to change your appointment. If appointments are not kept without letting us know in reasonable time to re-book them, a fee may be charged.



Some patients may find it easier to come to appointments with someone who can help them with communication. This may be a family member or friend.

With advance notice, we can arrange for an interpreter to be present for a consultation. There is also a telephone-based service which can be arranged.

Language Line is a service provided through The Office of Ethnic Affairs. It is a FREE service, funded by Nelson Bays Primary Health. Language Line services are completely confidential.